All sales purchased at KateOGroup.com are final. Please carefully review your proof before approving the files for print. Once a proof has been approved by you and is sent to print KateOGroup is not responsible for spelling or typographical errors. Please note, online proofs are RGB screen previews. Print files will be close, but exact color matches are not guaranteed and are not the responsibility of KateOGroup. If you require an exact match, please provide us with your Branding’s Pantone number or CMYK values. Items that are personalized to your specifications cannot be refunded or returned once they have been approved.